Delivery, logistics and distribution

1. Regular orders will be processed and shipped within 5-7 working days after successful payment, and will be postponed on holidays.

2. The logistics time limit is affected by international transportation, customs inspection and local delivery. This site does not promise a fixed arrival time, and unconditional refunds are not supported for transportation delays.

3. If the package is lost, damaged or abnormally detained, subject to the official records of logistics, this site will assist in following up the claim, but will not bear the responsibility of the logistics third party.

Return, exchange and after-sales rules (comply with the EU’s 14-day cooling-off period compliance)

1. Unshipped orders: free cancellation and full refund before delivery.

2. Shipped but not signed for: We do not support the refusal to receive the refund in the middle. If the buyer needs to return it, he needs to bear the round-trip freight and customs clearance fees.

3. Return and exchange after receiving the goods: Consumers enjoy the right to withdraw without reason for 14 days. The goods need to be brand new, unused, with intact labels and intact packaging, and the buyer shall bear the return freight and destination taxes.

4. Return and exchange/after-sales service are not supported in the following cases: personal supplies, consumables, customized products, man-made damage, traces of use, buyer’s mistaken shooting, dislike, inappropriate size and other subjective reasons.5. Quality problems only provide repair, reissue and partial refund, and do not bear the customer’s indirect losses (lost work fee, loss fee, liquidated damages).